CUSTOMER SERVICE

To truly reflect the essence of hotel luxury, the Hotel Maison line supports its exquisite design collections with a level of service never before experienced in the industry.

Our Concierge Service epitomizes the experience of world-class, attentive service for both retailers and consumers. By utilizing the latest in technology, information and current industry news, all to equip you with the resources you need in the fastest, most efficient manner possible.

To keep our service level as fresh as our collections, our Concierge Service will continually evolve to embrace the newest trends and technologies in support of your ultimatesatisfaction. We encourage your ideas and input on how to update and improve our Concierge Service. Our desire is to make every client feel like the most important client in the world.

A few of the Concierge Services currently in development:
Note: different services are available at the various sales levels

FOR THE RETAILER

State-of-the-art website support with ongoing sales, product and design training
Hotel Maison Sales Training
On-site training with Judy George and/or Kim Salmela
Trend updates for buying teams
Seasonal trend analysis and color forecasting
“Style Notes from the Road” – website section and via emails & postcards on our fabulous trips to the world’s most beautiful places and hotels

FOR THE CONSUMER

Hotel Maison Podcasts featuring Interior Decorating tips
Hotel Maison e-newsletter
Room-planning technology
Membership loyalty programs: in-store and online membership benefits
Web-based personality profile tests for guiding customers to their Hotel Maison look of choice
Travel contests featuring accommodations at hotels all over the world
Social media marketing, including Twitter, LinkedIn, Plaxo, Facebook, etc.